Senior Operations Manager

Reference: BM101



Strategy, Transformation and Change


Our client is a leading global consultancy delivering operational and managed services solutions to international clients across a range of situations often associated with their regulatory, risk and/or compliance agendas.


  • Oversee the set up and operational delivery of multiple large scale complex programmes to deliver relevant, cost effective and process efficient solutions that meet client needs and objectives
  • Understand the regulatory environment, and the changes on the horizon to ensure that the business and clients are equally prepared for these
  • Build and maintain an agile framework and structure to service large scale client programmes with metrics and a reporting framework to accurately articulate performance to clients, ensuring all programmes meet with contractual obligations and standards as well as budget and timescales
  • In conjunction with team managers assume responsibility for quality, risk and governance and seek ways to continually improve processes, driving efficiencies and automating processes through the use of technology where possible
  • Personally maintain strong professional relationships with key client stakeholders


  • Extensive experience of operating at senior management level in an operations environment within financial services
  • Demonstrable success as a senior leader and of managing and developing large high performing teams
  • A track record of success setting up and / or running operations, demonstrating strategic outlook, commercial acumen and business planning.

Ideally the candidate would have the relevant financial services qualification knowledge and understanding of customer remediation and experience leading teams across multiple sites.

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